If you're seeing one of the following dialogs, you're in the right place. We'll walk you through what to do next.
You were using the old version of our file synchronization tool. We are retiring this version and are now supporting only our newer and more advanced version, so let's get you hooked up!
First we need to remove the old version of the app from your computer. This will turn off synchronization to your computer. Existing synchronized files will not be affected by this step. They will stay untouched and in place as a backup. Depending on the operating system you're using, your existing synchronized files will stay here:
To remove the old version of our app on a Mac, simply go to your Applications folder and drag the SamepageSync.app to the trash. Windows users should use the Uninstall feature. Depending on your version of Windows, you'll need to follow one of these paths:
Now head on over to samepage.io/collaboration-app to download our latest version. Once installed, your previously synchronized files will begin re-synchronizing to a new location on your computer.
Each team in Samepage has its own section for files. In this section, an option to synchronize them will be in the top right corner.
The new Samepage Desktop App also allows you to open files on a page or in the team's Files section without the hassles of downloading, making changes, saving, and then uploading. Simply use the "Open" option on any file, make your changes, save and close, and you're done! The file is automatically updated online for your team.
You may be interested in moving your Legacy Samepage pages and files out of the old platform and into the new one. Please take a moment to review this help article.