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Enter Content Manager Mode

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Overview

Admins in Pro accounts have the extended permission to enter Content Manager Mode (CMM). This feature enables admins to:

  • View, edit or delete any team (including pages and content within the team)
  • Add/Remove members and guests in any team (membership in the team is not required)
  • Add/Remove team ownership in any team (membership in the team is not required)
  • Delete messages from any team, page, or group chat

Important: Admins should enter Content Manager Mode (CMM) only when needed to address specific issues.


Entering Content Manager Mode

  1. On the Home screen click the Gear icon and then select Enter Content Manager mode(CMM).
  2. You'll receive a pop-up confirming that you want to enter content manager mode or CMM so click Yes.

Enter Content Manager mode

Once you are in Content Manager mode (CMM) you will see a badge icon appear in the left hand dock above the Home icon and on the Home screen. At that time you will have access to view and manage all teams, pages, and team members regardless of the team's privacy settings or your membership status in that team.

Content Manager mode Shield above HomeContent Manager mode Shield on Home

Leaving Content Manager Mode

  1. On the Home screen click the Gear icon and then select Leave Content Manager mode(CMM).
  2. You'll receive a pop-up confirming that you want to leave content manager mode or CMM so click Yes.

Deleting a Chat Message while in CMM

  1. Locate the chat message and on hover select the 3-dot menu.
  2. Select Delete message.
Delete chat message in CMM

The message will be deleted, but the member's name, avatar, and time of the original message will remain. In addition, a time stamp of when the message was removed will display.

Deleted chat message timestamp

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