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Trouble Installing Samepage Desktop App

Help Center > Articles > Troubleshooting

Users running McAfee or Kaspersky antivirus software on Windows may experience issues installing the Samepage desktop app. You may see a message similar to the one below:

This is most likely caused by a real-time protection feature of these antivirus solutions that prevents the installation of the Samepage desktop app and other Electron-based apps. 

In order to successfully install the Samepage desktop app, temporarily disable or turn off the McAfee/Kaspersky real-time protection feature. Download and install the Samepage desktop app, then turn the real-time protection feature back on.

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