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Trouble Accessing Samepage or Receiving Emails

Help Center > Articles > Troubleshooting

Overview

If you are experiencing any of the following issues:

  • a blank page or white screen after successfully accessing and logging into www.samepage.io

  • are not receiving email communications from Samepage after signing up

The reason is most likely due to the configuration of your company's firewall, which is blocking the download of our CSS and JavaScript files from our CDN (content delivery network) provider. 

 

Solution

We recommend that your IT department whitelist the following domains and subdomains for samepage.io:

  • https://samepage.io/*
  • https://*.samepage.io/*
  • http://samepage.io/*
  • http://*.samepage.io/*

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