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Retiring Legacy Samepage for Pro Accounts

Help Center > Articles > Account and Billing

On September 30, 2017 we began the process of retiring Legacy Samepage. As the final phases approach, this article will help you determine whether or not you will be affected in the future as a paying Samepage customer.

What is Legacy Samepage?

Legacy Samepage is the original platform Samepage introduced in February 2015. If your Samepage account was created before June 30th, 2016, you likely began using Samepage on its Legacy platform.

To determine whether or not you're using Legacy Samepage, log in to your account from a desktop browser or your desktop app. Then, hover your mouse over the left edge of the screen. When the navigation bar expands, look for "Legacy Samepage" near the top. It will look like this:

Legacy Samepage

If you see this option, you may have created content on the Legacy platform. Click it to find out if you have any content inside Legacy Samepage. If you do not see this option, you will not be affected.

What will happen to my Legacy Samepage content?

Paying customers had read/write access to their Legacy Samepage content until May 28, 2018. This content is now 'read-only' until June 18th, 2018, at which point all Legacy Samepage content will become unavailable. Between now and then, we'd like to encourage you to explore our newer "Teams" platform and its capabilities in video conferencing, real-time collaboration, advanced task management, and integrations with over 1000 popular apps. Our Teams platform also welcomes an import of your Legacy Samepage content. We strongly encourage you to develop a migration plan using our Legacy Samepage migration tool. To learn more about migrating your Legacy Samepage content, please read this article.

If you'd like to export your Samepage content, please read this article.

A Note About Legacy Samepage File Sync

You may have been using our Samepage Sync tool to synchronize files to your computer. On Monday, November 20th, we shut down our support for this tool. By replacing it with our newer and more feature-complete Samepage Desktop App, all of your existing file synchronizations would have been automatically reinstated across all of your devices. Plus, it gave you the chance to open files directly in Samepage and a whole lot more.

We recommended taking two quick steps to ensure your workflows keep running smoothly after Samepage Sync retired. These steps are explained in this help article.

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