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FAQ: Retiring Legacy Samepage

Help Center > Articles > Account and Billing

On Saturday, September 30, 2017 we will begin the process of retiring all free Legacy Samepage pricing plans by converting them to our current Pro Trial plan, offering affected users 30 days of full access to all of Samepage's features. This FAQ article will help you determine whether or not you will be affected.

What is Legacy Samepage?

Legacy Samepage is the original platform Samepage introduced in February 2015. If your Samepage account was created before June 30th, 2016, you likely began using Samepage on its Legacy platform.

To determine whether or not you're using Legacy Samepage, log in to your account from a desktop browser or your desktop app. Then, hover your mouse over the left edge of the screen. When the navigation bar expands, look for "Legacy Samepage" near the top. It will look like this:

Legacy Samepage

If you see this option, you may have created content on the Legacy platform. Click it to find out if you have any content inside Legacy Samepage. If you do not see this option, you will not be affected.

What will happen to my Legacy Samepage content?

If you are currently on a free Samepage plan, any content you've created in the Legacy Samepage platform will become 'read-only' on November 11th, 2017. This means that although you will continue to have access your content, you will not be able to change it. In addition, you will not be able to change any sharing rights to Legacy Samepage content once these changes take effect. At this time, you will only be allowed to move your pages to the new Teams platform or delete them.

To learn more about moving your Legacy Samepage content to the new Teams platform, please read this help article.

In order to help you transition your content to the new Teams platform, all free Legacy plans will be automatically upgraded to a 30-day free trial of Samepage Pro on Saturday, September 30th. Feel free to use this trial time to explore the new Teams environment and import your content from Legacy Samepage (yep, we've got a tool for that). If you would prefer to export your Legacy page content out of Samepage, please read this article.

At the end of the 30 day trial, your use of Samepage will be subject to the terms of our current Free plan. If you wish to upgrade to our Pro plan, our current pricing terms and conditions will apply. Please visit our pricing page for details. Keep in mind that if you decide to upgrade your account to Samepage Pro before or after November 11, you'll retain fully-featured access to your content in Legacy Samepage.

To learn more about Samepage Free and Samepage Pro, please visit our pricing page.

What if I'm currently a paying customer?

Customers on a PAID Legacy Pricing Plan (any paid plan activated prior to June 30, 2016) should see no change. You will stay on your existing plan and have full access, including read/write, to your Legacy Samepage content.

Sometime in 2018 we will continue the process of shutting down legacy, so even if you are on a paid plan, we strongly encourage you to start developing a migration plan now using our conversion tool.

Update: November 14, 2017

You may be using our Samepage Sync tool to synchronize files to your computer. On Monday, November 20th, we'll be shutting down our support for this tool, but fear not. By replacing it with our newer and more feature-complete Samepage Desktop App, all of your existing file synchronizations will be automatically reinstated across all of your devices. Plus, it'll give you the chance to open files directly in Samepage and a whole lot more.

We recommend taking two quick steps today to ensure your workflows keep running smoothly after Samepage Sync retires on Monday. These steps are explained in this help article.

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