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Delete an Organization

Help Center > Articles > Account and Billing

Deleting an organization in Samepage is easy and only administrators of that organization have the ability to delete it. If you are a member or guest of an organization and you want to leave that organization please read our help article on leaving an organization.

If there are multiple organizations then you will need to follow the steps for each organization that you wish to delete. In compliance with GDPR deleting an organization will permanently delete all of that data in the system.

If you are on our Pro plan and are thinking about deleting your organization simply to prevent paying for Samepage in the future, there may be a better option. By contacting us, you can downgrade to a free plan and have continued access to all of your pre-existing content. Our Free plan offers many of the same collaborative tools as our Pro plan. Visit our pricing page to learn more.

Please note that if you intend to request a refund of any kind, you'll need to make your request prior to deleting your organization.

 

Steps to delete an organization

1. From a desktop or laptop computer click on the Home screen and select the Gear icon.

2. From the organization menu select Organization settings.

3. On the Organization settings dialog click "Delete Organization."

NOTE: If you are attempting to delete an organization that contains other members or guests, you'll need to remove them first. Please review this help article.

Delete organization step 1

 

4. For security purposes, Samepage will request to send an email to the Admin to continue with the deletion process. Click "Send Verification Email."

Delete organization step 2

5. Check the Admin email account associated with Samepage for the confirmation email, and click "Continue" to go to the next step in deleting the organization from Samepage.

Delete organization step 3

6. You'll be directed back to Samepage to confirm that you want to delete the organization and all data from Samepage, and that you authorize the deletion and understand that the deletion in permanent. If you agree then select all check boxes and click "Delete [org]."

Delete organization step 4

7. You'll receive a confirmation message that your organization has been deleted.

Delete organization step 5

 

If you want to delete your account please see our help article on Delete Your Account.

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