- Quick-and-easy file/image uploading while in the field
- Significant travel and expense savings
- Flexible sharing options for team members, customers and insurance adjustors
"Previously, we were in the car for three hours, commuting back and forth from the office just to upload our files. Now, we can spend that time working on more cases - and with our families."
- Jim Crump, Project Manager, Repairs Unlimited
Time-sensitive projects often arise for the Repairs Unlimited team. When natural disasters strike, homes are in need of quick repair. Displaced families rely on the team to get their homes back in working order. Insurance claims require extensive notes and detailed photographs of damage to sites. Additionally, these claims must be filed in a timely manner. This was becoming a challenge as the Repairs Unlimited business began to expand, servicing multiple locations across the state of Colorado with a growing team.
Working off a central shared drive of files, the team was required to travel back to the office to upload their photos and notes, resulting in high fuel costs and excessive travel time. The shared drive of files was not easily accessible to the team, and team members could often work on outdated versions of files, due to a lack of file history management. Files were easily loaded to incorrect folders and naming conventions were not always apparent, based on who created the folder.
When looking for a solution to organize the Repairs Unlimited team, Stan Boyd turned to trusted Kerio Preferred Partner Ray Lund of OnePointSync. Ray previously implemented Kerio Connect for the organization and was familiar with the ongoing struggles within the team. It was at this time that Ray was testing Samepage and realized it was the ideal solution for Repairs Unlimited. The cloud-based solution worked with the highly mobile team, who moves from job site to job site.
The file library offers features like tracking version history and desktop synchronization. Team members can edit files while offline in the field - once back on an Internet connection, their files are automatically synced back to Samepage. The drag-and-drop functionality of the image and file libraries make it easy to upload hundreds of images that may be taken on just one site visit. Finally, Repairs Unlimited can use flexible options to share pages amongst the team and with customers or insurance adjusters.
Samepage enables the Repairs Unlimited team to operate as a mobile workforce, working remotely without the need to constantly check-in at the office. Project managers have more time in the field to complete thorough analyses of sites. Each case has its own page, including all notes, documents, images and task lists. Every member of the team can visit a case page, check its status and work together to move it forward. By keeping the data and conversations centralized on Samepage, cases are moving forward faster due to a more organized team.